service and product designer
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About me

James Palmer, service and product designer

Hello, I'm James, a product and service designer based in Berlin, Germany. I have extensive experience in designing services that improve productivity, decision-making, and reduce errors in the workplace.

I've worked with clients globally, in various sectors including design agencies, corporations, and scale-ups. My diverse experience allows me to create effective and impactful designs.

Please take a look at my portfolio for examples of my work. If you have a project or role to discuss, feel free to contact me.

Work

Senior Manager: Product Design
Wayfair Inc. Berlin, Germany
Leading service design and developing strategy for the Wayfair Carrier Platform - equipping users with tools and processes to provide business with accurate, accessible and actionable carrier and shipment data.

Experience Design Consultant
Evertracker GmbH, Germany
Research and design on a project to enable users to track ocean shipments of industrial parts.

UX Product Designer
Urbantz S.A. Brussels, Belgium
Lead designer and user researcher for the B2B, SAAS Last-mile logistic platform.

Experience Designer
trivago N.V. Düsseldorf, Germany
Lead designer and researcher on trivago’s in-house employee performance and development systems.

Digital and UX Designer
Renart Design Ltd, London, UK
UX, graphic and digital design for a fashion specialist design agency. 


Education

MSc User Experience Design
Kingston University London

BA(Hons) Fashion: Communication with Promotion
Central Saint Martins College of Art and Design


Certificates

Emerge Manager Training
Wayfair

Mental Health First Aid
MHFA (England)


Awards

Best Student Award
Kingston University London


Recent projects

View more in my portfolio


Companies and organisations I’ve worked with…